Frequently Asked Questions
Everything you need to know about your KICKSOWN experience.
Are all products on KICKSOWN authentic?
Yes, authenticity is our top priority. Every item undergoes a rigorous multi-point inspection process by our expert team to ensure it is 100% genuine before it reaches your doorstep.
How long does shipping usually take?
Standard shipping typically takes 5-10 business days. Once your order is processed and verified, you will receive a tracking number via email to monitor your delivery status.
What is your return policy?
We offer a 14-day return policy for items in their original, unworn condition with all security tags attached. Please note that certain limited-edition releases may be final sale.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and flexible financing options like Klarna and Afterpay.
How do I know which size to order?
Sizing varies by brand. We provide a comprehensive size chart on each product page, along with 'fit notes' to indicate if a specific model runs small, large, or true to size.
Can I cancel or modify my order?
To ensure fast delivery, we begin processing orders immediately. You can cancel your order within 60 minutes of placement through your account dashboard; otherwise, the standard return process applies.